The Department for Work & Pensions has asked for our help in promoting its cross-Government service – Tell Us Once (TUO).

For many people, dealing with Government – especially when reporting changes in their lives – can require them to repeat and verify the same information to numerous departments, agencies and parts of local authorities. TUO enables people to inform local and central Government of a death just once.

Families can choose whether to do this face to face, by phone or online. Provided the family gives consent, the information is then shared with up to 32 other Government services. TUO has helped over a million families since its inception, with a customer survey showing that 98% of people felt their overall experience of the service was good and they were willing to recommend it to others.

The TUO communications team has designed a poster and customer flyer and is asking NAFD members to display/provide families with these when you hand out information packs, etc. TUO will supply you with a stock of flyers.

TUO Downloads

Click to view and download the following TUO material

TUO Overview

Click to download

TUO Poster

Click to download

TUO Customer Flyer

Click to download